Project Manager

About Genuin

Genuin is powering the next generation of community-driven engagement and media infrastructure. Our platform enables brands, retailers, publishers, and consumer platforms to embed video-powered community experiences directly into their owned and operated environments, unlocking deeper engagement, stronger relationships, and meaningful new revenue streams.

As we scale, we are looking for a highly organized, execution-focused Project Manager to lead complex implementations and ensure our partners launch successfully and with confidence.

Role Overview

The Project Manager owns the end-to-end delivery of customer implementations, serving as the operational backbone that connects clients with Genuin’s Product, Engineering, Operations, and Client Services teams.

This role requires someone who thrives in fast-moving environments, communicates with clarity, anticipates risk before it becomes reality, and drives projects forward with precision.

You will not simply track timelines. You will orchestrate outcomes.

Key Responsibilities

Project Ownership & Delivery

1. Own the full lifecycle of multiple implementation projects simultaneously, from kickoff through go-live and post-launch stabilization
2. Define scope, timelines, milestones, dependencies, and success criteria in partnership with internal stakeholders
3. Ensure projects are delivered on time, within scope, and aligned with client expectations and contractual commitments

Client Leadership

1. Serve as the primary point of contact during implementation, maintaining clear, proactive, and professional communication
2. Plan and lead project kickoffs, client meetings, and internal working sessions; prepare agendas, facilitate discussions, and document decisions
3. Build trust with client stakeholders by bringing structure, transparency, and momentum to every engagement

Cross-Functional Orchestration

1. Coordinate across Engineering, Product, Operations, and Client Services to ensure seamless execution
2. Translate technical concepts into clear, actionable updates for non-technical audiences
3. Drive accountability across teams while fostering strong collaborative relationships

Risk Management & Execution

1. Track progress, risks, and issues; proactively identify blockers and lead resolution efforts
2. Escalate concerns with clear recommendations and mitigation strategies
3. Maintain detailed project documentation including action items, status reports, and post-implementation summaries

Operational Excellence

1. Continuously refine implementation processes, templates, and best practices to support scale
2. Identify opportunities to improve delivery efficiency and enhance the client experience

Required Qualifications

1. 5+ years of experience in Project Management, Implementation Management, or a similar role within a technology-driven environment
2. Exceptional verbal and written communication skills with proven client-facing experience
3. Demonstrated ability to manage multiple complex projects concurrently with strong prioritization and attention to detail
4. Highly organized, process-oriented, and disciplined in execution
5. Strong stakeholder management skills with the ability to influence without direct authority
6. Experience partnering closely with technical teams and translating technical requirements for diverse audiences
7. Bachelor’s degree or equivalent practical experience

Preferred Qualifications

1. Experience in AdTech, MarTech, retail media, or digital media technology environments
2. Background working with platform, infrastructure, API-driven, or SaaS-based companies
3. Prior experience in high-growth or scaling technology organizations
4. Technical fluency, including exposure to system integrations, data platforms, or software implementations
5. Familiarity with Agile, Scrum, or modern delivery methodologies
6. PMP, CSM, or similar certification is a plus

What Success Looks Like

1. Clients launch smoothly and on schedule
2. Internal teams operate with clarity and alignment
3. Risks are anticipated, not reacted to
4. Implementations become repeatable and scalable
5. Partners feel confident choosing Genuin