Technical Account Manager

About Genuin

Genuin is building the Community Media Network—a white-label, SDK-first platform that helps brands embed AI-powered, shoppable video experiences directly into their own apps and sites. Our placements (feeds, carousels, contextual modules) deliver measurable engagement and monetization while keeping audiences on brand-owned destinations.

The Role

We’re hiring a Technical Account Manager (TAM) in NYC to own the post-sale technical relationship for key customers. You’ll be the trusted technical partner who ensures integrations go live smoothly, performance stays strong, issues get solved fast, and customers continuously unlock new value from Genuin.

This role blends solutions engineering, technical troubleshooting, and customer leadership—you’ll work closely with Product, Engineering, and Implementation, while partnering directly with customer teams (Product, Engineering, Analytics, Ad Ops/Monetization, and Marketing).

What You’ll Do

1. Own the technical customer relationship for a portfolio of strategic accounts (NYC-based and global).
2. Lead onboarding and ongoing success for SDK implementations across Web and/or Mobile (iOS/Android/React Native).
3. Act as the customer’s technical advocate: translate requirements into product feedback, prioritize issues, and drive resolution.
4. Manage the post-launch lifecycle: upgrades, new feature rollouts, configuration changes, A/B tests, and optimization plans.
5. Troubleshoot integration and runtime issues (events, auth, tracking, UI rendering, performance, crash/repro, network/API errors).
6. Ensure customers are instrumented correctly: events, analytics, attribution signals, and QA validation.
7. Partner with internal teams to deliver business outcomes: engagement lift, time spent, conversion, and monetization impact.
8. Create and maintain customer-facing assets: runbooks, integration notes, release impact summaries, and best practices.
9. Run technical governance: weekly check-ins, launch readiness reviews, incident follow-ups, and quarterly technical reviews.

What We’re Looking For

1. 4–8+ years in Technical Account Management, Solutions Engineering, Implementation, or Customer Engineering at a SaaS/SDK/platform company.
2. Strong technical fluency: you can read code, debug integrations, and speak confidently with engineers.
3. Experience supporting one or more of:
4. Web: JavaScript/TypeScript, React, Next.js, browser performance, tags/SDKs
5. Mobile: iOS (Swift), Android (Kotlin), React Native, mobile app lifecycle + release processes
6. Comfort with APIs, auth concepts, event schemas, logging, and analytics pipelines.
7. Excellent customer communication: clear, calm, structured updates—especially during escalations.
8. Highly organized: you can manage multiple accounts, priorities, and timelines without dropping details.
9. NYC-based and comfortable being on-site with customers when needed.

Bonus Points

1. Experience in AdTech / MediaTech / VideoTech (tracking, attribution, ad measurement, streaming/video UX).
2. Familiarity with experimentation frameworks, feature flags, or feed/personalization concepts.
3. Prior work with retail media, commerce, marketplaces, or content/community platforms.
4. Experience working across time zones with distributed engineering teams.

Success Looks Like

1. Customers launch on time with clean instrumentation and stable performance.
2. Integration issues are resolved quickly with high customer confidence.
3. Customers adopt new placements/features and expand usage over time.
4. Internal teams love working with you because you bring crisp requirements, solid repro steps, and clear prioritization.

Compensation

Competitive base + bonus + meaningful equity (NYC market aligned, based on experience).

How to Apply

Share a short note including:

1. accounts/implementations you’ve owned end-to-end,
2. the most complex technical issue you’ve helped resolve,
3. and what platforms you’re strongest in (Web, iOS, Android, RN).