Technical Account Manager (India - US Shift)

Hi, we're Genuin! Genuin is a platform integrating video, community, and commerce to help brands build video-based communities and drive engagement. Our AI-driven tools support content creation, curation, and performance optimization within a privacy-focused environment. We aim to innovate how businesses connect with audiences through shoppable video content.

Join us in redefining engagement... one genuine connection at a time!

About The Role:

We are seeking a dynamic Technical Account Manager (TAM) to join our growing team. As a TAM at Genuin, you’ll act as the primary technical point of contact for our key clients, ensuring smooth onboarding, successful implementation, and long-term satisfaction with our services. You’ll work closely with product, engineering, and client success teams to deliver exceptional post-sales support and maintain high client retention.

Key Responsibilities:

1. Lead end-to-end planning and execution of product and operational programs across multiple teams.
2. Establish scalable processes, workflows, and documentation standards for product development and release cycles.
3. Track program milestones, risks, dependencies, and KPIs; proactively resolve blockers.
4. Partner with Product Managers to align roadmaps with operational readiness.
5. Coordinate cross-functional communication and stakeholder updates.
6. Implement tools and dashboards for visibility into program health and performance.
7. Drive post-launch reviews and continuous improvement initiatives.
8. Support leadership with data-driven insights, reporting, and operational recommendations.

Required Qualifications

1. 5+ years of experience in Program Management, Product Operations, or similar roles.
2. Proven track record managing complex, cross-functional initiatives.
3. Hands-on experience in Project Management, including planning, execution, tracking, and delivery.
4. Hands-on experience with Atlassian tools (Jira, Confluence, Bitbucket).
5. Strong project management skills with proficiency in tools such as Jira, Asana, ClickUp, or equivalent.
6. Excellent stakeholder management and communication skills.
7. Analytical mindset with ability to translate data into actionable insights.
8. Experience working with distributed or global teams.

Preferred Qualifications

1. Experience in a high-growth startup or product-led organization.
2. Familiarity with Agile / Scrum methodologies.
3. Background working closely with engineering or product teams.
4. Certification such as PMP, PgMP, or Agile certifications (optional but valued).
5. Should be having SDK implementation and integration experience.

Key Success Metrics

1. On-time delivery of product initiatives
2. Reduction in operational bottlenecks
3. Stakeholder satisfaction scores
4. Improvement in release efficiency and predictability

Why Join Us

1. Opportunity to shape operational excellence in a growing organization
2. High ownership and visibility with leadership
3. Collaborative, fast-paced work culture
4. Competitive compensation and growth opportunities